Privacy Statement
Tenet Litigation and Compliance Ltd
This Privacy Statement explains how Tenet Litigation and Compliance Ltd collects, uses, and protects your personal data.
We are committed to safeguarding your privacy. If we ask you to provide information by which you can be identified when using our services, you can be assured it will only be used in accordance with this statement.
This policy may be updated from time to time. The latest version is available on our website or upon request from our Compliance Officer.
All clients receive a copy of this Privacy Statement as part of our client introduction pack.
Who we are
Tenet Litigation and Compliance Ltd is a limited company registered in England & Wales (Company No. 09776405), authorised and regulated by the Solicitors Regulation Authority (SRA No. 626562), and registered with the Information Commissioner’s Office (ICO Ref: ZA340397).
Our Compliance Officer is Arun Chauhan who can be contacted via our main office number 0121 796 4020 or email arun.chauhan@tenetlaw.co.uk.
Children
Our services are not specifically aimed at children. Where legal matters involve children, we typically obtain consent from a parent or guardian.
If you are a child and need help understanding how we use your data, please speak to the person handling your case or contact Arun Chauhan directly.
What data we collect
The data we collect depends on the nature of your legal matter. This notice applies to clients and prospective clients.
Under the UK GDPR, we may collect:
- Personal Data: e.g. name, address, contact details, date of birth.
- Special Category Data: e.g. racial or ethnic origin, religious beliefs, health information, or criminal convictions.
We usually collect only basic personal data and ID verification details. If we require special category data, we will request your explicit consent.
Sources of information
We may collect information from:
- You or your authorised representative
- Third parties acting on your behalf, such as:
- Banks or building societies
- Referral organisations
- Medical or financial institutions
- Panel providers
- Other professional advisors
Why we need your data
We use your data to provide legal services, including:
- Verifying your identity and source of funds
- Communicating with you
- Managing your legal matter
- Obtaining insurance or expert advice
- Responding to complaints or legal claims
Who has access to your data
We have an Information Management and Data Protection Policy to ensure secure processing of your data.
We do not sell or rent your data, nor do we share it for marketing purposes. We may share your data with trusted third parties when necessary, such as:
- HM Land Registry, HMRC, courts or tribunals
- Solicitors, barristers, or legal experts
- Financial institutions or insurers
- Translation agencies or contracted suppliers
- Regulators or auditors (e.g. SRA, ICO)
- Identity verification providers
- Emergency services if there is a risk to you or others
Consent
Some uses of your data may require your explicit consent. If so, we will contact you separately. You may withdraw consent at any time.
How do we protect your personal data
We take data protection seriously and implement robust security measures, including:
- Encrypted systems and secure backups
- Firewalls, anti-malware, and anti-phishing tools
- Physical access controls and fireproof storage
- Staff training on confidentiality and data protection
- Confidentiality agreements with third parties
How long will we keep your data for
We retain your data only as long as necessary, including:
- For the duration of your legal matter
- A minimum of 6 years after case closure
- 16 years for certain commercial transactions
What are your rights
Under the UK GDPR, you have the right to:
- Request access to your personal data (Subject Access Request)
- Correct or delete inaccurate data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact Arun Chauhan or the person handling your matter.
Complaints about the handling of your personal data
If you have concerns about how we handle your data, please contact our Compliance Officer.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Marketing communications
We may contact you about services, events, or updates we believe may interest you via:
- Post
- Social media
We will never contact you via SMS or phone for marketing without your explicit consent, nor will we sell your data.
How we collect Marketing Data
We may collect data when you:
- Sign up for newsletters
- Submit an enquiry
- Follow or interact with us on social media
- Enter competitions or surveys
- Leave reviews or comments
- Attend events where we are sponsoring or speaking
You will always have the option to opt in or out of marketing communications.
Legitimate business interests
We may use your data for legitimate business purposes, such as:
- Fraud prevention
- Network and data security
- Service improvement and analytics
- Marketing performance analysis
You have the right to object to this processing. Contact Arun Chauhan to do so.
Force24 Cookies & Tracking
Our organisation utilises Force24’s marketing automation platform.
Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:
- F24_autoID
- F24_personID
They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.
f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.
f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.
The information stored by Force24 cookies remains anonymous until:
- Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
- A user of the website completes a form containing email address from either our website or our Force24 landing pages.
The Force24 cookies will remain on a device for 10 years unless they are deleted.
Other Tracking
We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities
Device & browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.
Link Tracking
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.
Your rights:
You have the right to object to this processing. Should you wish to do so please contact Compliance Officer Arun Chauhan via our main office number and email.
How we protect your personal information:
We will only ever use non sensitive personal information to target individuals with marketing materials; such as name, address, telephone, email, job description and previous buying behaviours.
Sensitive information or specific details will never be used to target marketing communications. We may use personalisation to collect analytics to inform marketing and produce relevant content for the marketing strategy to enable it to enhance and personalise the “consumer experience”.
If you do not wish us to continue to contact you in this way, you can either follow the unsubscribe instructions on any of our communications to you or contact our Compliance Officer Arun Chauhan with your name and email address. Your details will be removed immediately.
Once unsubscribed, you may still receive transactional emails from us regarding your legal case.
Opting Out:
To stop receiving marketing communications:
- Use the unsubscribe link in our emails
- Contact Arun Chauhan with your name and email
You may still receive transactional emails related to your legal matter.
Contact us for any questions about this Privacy Statement or our data practices, please contact: Arun Chauhan – 0121 796 4020 – arun.chauhan@tenetlaw.co.uk