We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, please email hello@tenetlaw.co.uk adding Formal Complaint to the subject line.

We will acknowledge your complaint within 3 working days and tell you who will be investigating it. The investigation may involve us requesting additional information from you or inviting you to a meeting to discuss your concerns.

We aim to provide a full response to your complaint within 28 days.

What to do if we cannot resolve your complaint

If your complaint has not been resolved to your satisfaction within 8 weeks, you have the right to complain to the Legal Ombudsman. 

Any complaint to the Legal Ombudsman must be brought within 6 years of the problem happening; within 3 years from when you found out about it; and within 6 months of our final decision.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If your complaint is about our conduct, such as acting dishonestly or treating you unfairly because of your age, sex, race, disability etc, please raise your concerns with the Solicitors Regulation Authority.