Tenet Investigates
Tenet are investigating concerns from business owners who believe they were misled and not accurately informed when entering into contracts for telephone, internet, and hardware services.
If you are worried about how your contract was presented or feel that key terms were not explained clearly, you are not alone and we want to hear from you.
- Were the terms of your contract accurately explained?
- Did you fully understand the financial exposure
- Were you made clear on the contract duration?
BBC Investigation
A recent BBC report which we contributed to uncovered potential malpractice within the telecoms industry highlighting serious issues with how contracts were sold to small businesses.
Undercover reporting revealed alleged troubling practices in the sale of business phone contracts, including:
- Customers unaware they were entering lease-hire agreements with a third-party provider;
- Misrepresented contract terms, with durations much longer than initially stated;
- Hidden fees and total costs significantly exceeding initial quotes.
Arun Chauhan, specialist fraud lawyer and founder of Tenet has been shown the undercover footage, by the BBC and was asked for comment for a BBC News article, he said “Whatever is put in writing, you can see how these customers are being told one thing that they almost feel so trusting in that they don’t really need to read the agreement.
“I know that ignorance is no defence in terms of the law, but people get to the contract and they think, ‘I’ve been told everything I need to do’. So they sign it.”
He said he would like to think Ofcom or financial regulators would investigate further in light of the BBC’s findings.
Our specialist litigation lawyers have extensive expertise in handling disputes just like these having had High Court experience of similar issues involving lease hire agreements. We’re here to listen to your story, evaluate your situation, and determine if you have a potential claim along side others.
As trusted experts, we’ve not only contributed directly to the BBC’s recent article highlighting these issues, but we have also appeared on BBC programs including, Panorama, Rip Off Britain, BBC Breakfast News, BBC Radio 5Live and Radio 4 Money Box, championing the rights of businesses impacted by unfair practice.
