When is an APP scam not an APP scam?
The Payment Systems Regulator (“PSR”) has published final guidance [1] to support Payment Service Providers (“PSPs”) in assessing whether an Authorised Push Payment (“APP”) scam claim raised by a consumer should be dealt with as an APP scam under the Faster Payments or CHAPS reimbursement rules or as a private civil dispute between the consumer and recipient of the payment.
Claims which relate to a civil dispute are not reimbursable under the reimbursement requirement. The guidance sets out factors that PSPs should consider when assessing whether a claim solely relates to a civil dispute and therefore does not fall within the requirement to reimburse.