The one with the
tenant liason officer looking out for their own interests.

Advice was provided to a housing association following the discovery of a tenant liaison officer having been named as a sole beneficiary to the estate of a tenant.  The tenant liaison officer was discovered to have abused her position by gaining the trust of the tenant and persuading the tenant to alter their will to the benefit of the tenant liaison officer.

Advice was provided to the housing association in relation to their duty of care to the tenant and their estate and advising on their obligations as to training on ethics of tenant liaison officers.

The investigation and advice resulted in no liability for the housing association but did lead to improvements on governance and training in relation to tenant liaison officers.