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Case study

The one with the
tenant liason officer looking out for their own interests.

Advice was provided to a housing association following the discovery of a tenant liaison officer having been named as a sole beneficiary to the estate of a tenant.  The tenant liaison officer was discovered to have abused her position by gaining the trust of the tenant and persuading the tenant to alter their will to the benefit of the tenant liaison officer.

Advice was provided to the housing association in relation to their duty of care to the tenant and their estate and advising on their obligations as to training on ethics of tenant liaison officers.

The investigation and advice resulted in no liability for the housing association but did lead to improvements on governance and training in relation to tenant liaison officers.

  • Case Study
  • Sector
    Housing Associations
  • Service
    Employee Fraud

Contact details

Phone: 0121 796 4020


Fax: 0843 216 4240


Tenet Compliance & Litigation Limited
Sterling House, 71 Francis Road, Edgbaston, Birmingham B16 8SP


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Tenet Compliance & Litigation Limited. Registered Office, Sterling House, 71 Francis Road, Edgbaston, Birmingham B16 8SP. Registered in England and Wales. Registered No: 09776405. Authorised and regulated by the Solicitors Regulation Authority. SRA Identification No. 626562.

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